Returns a recommended handling category for each customer-feedback row in a spreadsheet.
Apps: Drive
Reads up to 20 feedback rows from a selected Google Sheets range. Returns incident, support, product, praise, noise or needs-context classifications with sheet and row references for the calling agent. Incident means reported impact, not a verified outage. No cells or external queues are changed.
Finds the spreadsheet you select and reads a bounded range with explicitly mapped columns. Returns classifications and source references to the calling agent without changing cells.
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