WorkerKit

Sheets Feedback Router

Returns a recommended handling category for each customer-feedback row in a spreadsheet.

Decision model

Apps: Drive

About this kit

Reads up to 20 feedback rows from a selected Google Sheets range. Returns incident, support, product, praise, noise or needs-context classifications with sheet and row references for the calling agent. Incident means reported impact, not a verified outage. No cells or external queues are changed.

How it works

Drive

Finds the spreadsheet you select and reads a bounded range with explicitly mapped columns. Returns classifications and source references to the calling agent without changing cells.

App access

Drive

All files

Visible fields

Allowed operations

Browse every worker kit