WorkerKitJoin the waitlistSupport Inbox Triager
Triages the support inbox: classifies, prioritizes, drafts replies, and files tickets for real issues.
Apps: Email, Tasks
About this kit
Keeps a shared support inbox under control. Every few hours it sweeps new messages, sorts them by urgency and topic, drafts a reply for the common cases, and creates a tracked ticket on your board for anything that needs engineering or account attention. Angry-customer and outage signals jump the queue. Replies are always drafts for a human to approve.
How it works
Sweep new and unanswered support email. Draft replies for questions with known answers.
Tasks
Create or update a ticket for bugs and escalations.
App access
Visible fields
- Subject
- From
- Recipients
- Body
- Body preview
- Attachments
- Timestamp
- Labels
Allowed operations
- View email
- Search emails
- View thread
- Apply labels
- Create reply draft
Tasks
Visible fields
- Name
- Status
- Assignee
- Due date
- Priority
- Labels
- Description
- Comments
- Sub items
- Column values
Allowed operations
- View boards
- View items
- View comments
- Create items
- Update items
- Add comments