WorkerKitJoin the waitlistAI workers for IT & Helpdesk
AI workers for IT and helpdesk teams that triage tickets, chase overdue requests, and keep an asset sheet honest without a technician stuck in the queue. Connect Jira, Slack, and Google Sheets, then set the firewall rules for every read.
- Daily Phishing Email Scanner Language model Scan new inbox email daily and label messages that show phishing or scam risk.
- Email OTP Retrieval Language model Find the latest one-time passcode email for an agent sign-in without changing or sending mail.
- Internal Request Router Decision model Labels incoming requests for IT, HR or Finance and escalates requests needing private handling.
- Access Register Evidence Review Language model Checks a supplied access or asset register for missing ownership, expiry and review evidence.
- IT Request Closure Review Language model Checks access and asset service requests for recorded completion evidence.
- Access Review Preparation Workflow Language model Combines an access register and IT requests into an accountable access-review packet.
What is a IT & Helpdesk AI worker?
An IT & Helpdesk AI worker is an AI agent set up to run one IT job unattended, such as triaging helpdesk tickets, chasing overdue requests, or reconciling an asset inventory. It typically touches Jira Service tickets, Google Sheets asset lists, Slack channels, and Outlook helpdesk mail, and only the queues, sheets, and fields you approve.
What these workers do
Triage helpdesk tickets by urgency
Read new Jira Service tickets, tag them by urgency and category, and route password or access requests to the right on-call channel in Slack.
Chase overdue IT requests
Find tickets breaching their response window and nudge the assigned technician so nothing sits past its service target.
Reconcile the asset inventory
Compare a Google Sheets asset list against ticket history and flag devices with no owner or last-seen date for review.
Summarize the shift handover
At the end of each shift, summarize open and escalated tickets so the next technician starts with a clear picture, not a cold queue.
How a IT & Helpdesk AI worker runs
What an IT worker connects to
An IT worker connects to the tools your helpdesk runs on. Point it at Jira for service tickets, Google Sheets for asset inventories, Slack for on-call routing, and Outlook for helpdesk mail. You approve which queues and sheets it can read, so a triage worker sees the support queue without reaching finance or HR mailboxes.
When it runs
- On a trigger the moment a new ticket or helpdesk email arrives.
- On a schedule for a shift handover summary or a nightly asset check.
- On demand when a technician wants the state of the queue.
What stays under your control
The firewall keeps IT access tight. You can keep the worker read-only so it tags and routes without closing tickets, redact user details before they reach the model, and block sensitive requesters. Per-queue scope keeps it inside the service desk you name, rate limits keep alerts calm, and the audit trail records every ticket it opened. You can narrow or revoke its access instantly.
IT & Helpdesk questions, answered.
Can an IT AI worker resolve tickets on its own?
Only if you grant write access, and most teams keep it read-only. An IT worker usually triages, tags, and routes tickets while a technician handles resolution. When you do allow writes, the firewall confines them to the ticket fields you approve, so it never closes what it should not, and every action is recorded in the audit trail for review.
Will it see sensitive user requests?
Only the queues you scope in. An IT worker reads the Jira Service queues and mailboxes you approve and nothing else, and the firewall can redact user identifiers before they reach the model. Sensitive requesters can be blocked entirely. Anything outside the approved scope stays invisible, and the audit trail records every ticket the worker opened.
How does it route requests to the right team?
An IT worker reads an incoming ticket, classifies it by category and urgency, and posts it to the matching Slack channel or on-call rotation. Routing runs inside the firewall, so user details can be redacted on the way. You control which channels it can reach and adjust them as your teams change, with every routing action logged for accountability.
Can it keep an asset inventory accurate?
Yes, an IT worker can read a Google Sheets asset list, compare it against ticket history, and flag devices missing an owner or last-seen date. It stays read-only on the source unless you scope a summary tab for output. The firewall enforces those limits on every run, and you can revoke access to the sheet or tighten its scope anytime.